Customer Service

Delivery

Delivery will be quoted for each order or consignment and will vary depending on time required, cubic metres and weight. Please contact us and we will provide a written quote for you.

Please allow 5-7 days for delivery on stock items and 4 - 6 weeks for non stock items.  Delivery times are estimates only, we endeavour to deliver within the specified time but we do not take responsibility for circumstances outside of our control which may affect the quoted delivery date.

Delivery is complete when the goods arrive at the destination supplied by you the customer. Goods need to be inspected on delivery and any damage noted on delivery docket. Goods will be insured until they are delivered.

Returns

We accept returns and exchanges on stock items within 7 days of receipt, provided the items returned are in the original condition, unused and in the original packaging.

The cost of delivery for returned items is at your expense, however if you are returning faulty goods we will credit the cost of postage to your account.

We do not accept returns of special orders unless the goods are faulty.

Payment

We accept payment by Visa and Mastercard Credit Cards via our website.

All prices quoted are in New Zealand dollars and are exclusive of GST. GST does not apply to sale of goods to destinations outside New Zealand.

The purchaser is responsible for any customs or import duties at the country of destination.The price advertised might not be the same price charged to the credit card account due to exchange rate fluctuations.This means that because we are based in New Zealand we have to convert your purchase to New Zealand  dollars at the exchange rate the day it is purchased.

Delivery and Availability

This Soren Liv website is now set up to show stock availability. All items with "NZ stock" can be dispatched within 10 days. All items showing Australian Stock" can be dispatched within 4 - 6 weeks. Where it shows "Check availability" please phone for delivery confirmation.

     

Contact Us

Phone: 0800 00 1690