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Rug Care
Our rugs have been expertly hand-crafted by skilled artisans, woven using various techniques including intricate hand-knotting, tufting and weaving on both looms and by hand. Our rugs use an interlaced variety of natural and synthetic fibres, offering a range of textures, comforts and durabilities.
General Care
- Avoid rug placement in direct and continuous sunlight as this may fade the rugs natural fibres over time.
- Clean spills immediately. Absorb spills with a clean dry cloth or paper towel to absorb excess moisture before using a clean, damp cloth to dab and blot the affected area. Do not rub or scrub the rug.
- Do not use soap, bleach, or hard chemicals to clean spills as this may further damage your rug. Avoid saturating rugs with water when cleaning spills.
- Over time, a build-up of natural dirt and debris can result in a rug looking dull, despite regular vacuuming.
This type of soiling will not respond to water alone. Please refer to a professional cleaner to assist with these stains for the best result.
- Rotate your rug often to distribute wear evenly.
- Use furniture pads under heavy furniture and avoid rollers or castors on rugs to prevent flattening or damaging the rug pile.
- Professional cleaning is suggested to ensure the longevity of your rug. If a rug is placed in a high-traffic area, professional cleaning is suggested every 6 months. A skilled professional cleaner will ensure the right cleaning method of each rug, considering its unique fibres and materials to ensure that the rug is cleaned without any harm.
- We recommend using an anti-slip rug underlay for extra softness and to minimise rug movement.
Focused Care
Wool
- Shedding is a natural characteristic of wool rugs and is not considered a fault. Vacuuming your rug regularly will gradually reduce the amount of shedding.- Gently push yarns back into the rug, do not pull or cut loose threads.
Viscose & Bamboo Silk
- Viscose rugs are highly absorbent. Avoid saturating rugs with water when cleaning spills. If rugs are exposed to a large water spillage, blot and dry as much as possible then turn the rug upside down to dry to prevent water permeating the fibres.Jute
- Jute rugs are constructed from natural fibres and should never be placed in outdoor or alfresco environments.- Do not use rug or spot cleaners as this may stain or discolour the natural colouring of the jute rug. Instead, use water or a mild detergent to dab and blot the affected area.
Outdoor Rugs (PET)
- Avoid exposure to heavy rain. If rugs become saturated with water, they must be hung to completely dry. If not dried properly, rug fibers can deteriorate more rapidly over time.- Rotate your rug often to distribute wear evenly.
- Rugs should be completely clean and dry before storage. If normally installed outdoor, we recommend storing PET rugs in the winter months or during severe weather.
- Avoid excess scrubbing as this can cause fuzzing and piling of the fibres. Do not machine wash or dry.
Storing your Rug
- Store rugs rolled with the pile facing inwards and wrapped in plastic or a sheet to protect against dust and dirt. Do not fold your rugs for storage.
- Store rugs in a cool dry area.
- Avoid storing rugs standing up and for extended periods of time.
Important Considerations
- Speak with your Designer to ensure the products selected are suitable for your specific environment as well as discuss the level of maintenance that will be needed.- As these items are hand-woven using artisanal techniques, every product is unique. A 3-5% variation is possible from dimensions ordered and are deemed acceptable.
- As each rug is unique and made from predominantly natural fibers, minor colour variation from rug to rug is normal.
- As our rugs are predominantly made from natural fibers and are tightly packaged & protected for shipping, on occasion the inherent scents of the natural materials can be concentrated during transport. Upon unpack & installation and with exposure to fresh air, any odor should dissipate.
- Yarn pop-ups may occur and are considered an acceptable characteristic of handcrafted rugs. These yarns can be pushed back into the structure of rug.
- Avoid excess exposure to direct sunlight. Direct UV light can fade rug fibers overtime. Ensure to rotate your rug regularly to distribute wear and light exposure.
- As rugs are rolled and tightly packaged & protected for shipping and delivered in the same format, some creasing may appear in the rug on initial installation. Once a rug is rolled out and vacuumed, the creases should disappear. We recommend reverse rolling your rug to help expedite this process.