Rug Care

Our rugs are crafted to provide many years of use. To extend your rug's life and maintain its texture, comfort and beauty, please follow the care advice outlined in this guide.

General Care

  • Use anti slip rug underlays for extra softness and to minimize movement
  • Use furniture pads under heavy furniture to prevent flattening of the rug’s pile
  • Do no place furniture with rollers or castors on your rug
  • Rotate your rug often to distribute wear evenly
  • Avoid placement in direct sun or unfiltered light
  • Keep your rug away from damp areas
  • Keep the floor underneath your rug clean
  • Use scissors to cut any loose yarns. Do not pull loose threads

Vacuuming Your Rug

  • We recommend vacuuming your rug at least once a week, more often in high traffic areas
  • Vacuum underneath the rug and all surrounding areas
  • Change the vacuum direction regularly
  • Storing your rug correctly is very important
  • Ensure your rug is clean and dry before storing
  • Roll your rug (top facing inwards)
  • Wrap in plastic or a sheet to protect against dust and dirt

Rug Storage

  • Storing your rug correctly is very important
  • Ensure your rug is clean and dry before storing
  • Roll your rug (top facing inwards)
  • Wrap in plastic or a sheet to protect against dust and dirt
  • Lay flat (do not stand up) in a cool dry place
  • Avoid storage for lengthy periods

Wool Blend Rugs

  • Shedding is a natural characteristic of wool and wool blend rugs and should not be considered a fault
  • Vacuuming your rug regularly will gradually reduce the amount of shedding
  • Use the suction setting on your vacuum. Avoid the brush head as this will agitate the pile
  • Do not rub or scrub your wool rug

 

Spots and Spills

  • Treat spills promptly
  • Spot clean with a dry cloth (such as kitchen/paper towel) to soak up excess liquid
  • Do not use soap, bleach or cleaning products as these may damage your rug
  • Utilise a professional cleaning service
  • Annual professional cleaning is recommended
  • If your rug is placed in a high traffic area, professional cleaning is suggested every 6 months
  • Protective treatments are also available from professional cleaning services

Professional Cleaning

  • Annual professional cleaning is recommended
  • If your rug is placed in a high traffic area, professional cleaning is suggested every 6 months
  • Protective treatments are also available from professional cleaning services

Delivery and Availability

This Soren Liv website is now set up to show stock availability. All items with "NZ stock" can be dispatched within 10 days. All items showing Australian Stock" can be dispatched within 4 - 6 weeks. Where it shows "Check availability" please phone for delivery confirmation.

     

Contact Us

Phone: 0800 00 1690

Email Us
  Follow us on Instagram